Our main aim is to establish a long-term business relationship with our customers by providing them with top quality goods and services. After sale service we consider our clients as partners, therefore we work together to reach the highest level of satisfaction in a creative way.
We execute an integrated program of importing, selling and after sales services for the most sophisticated cars we want our clients to satisfy with our services.
Due to our competitive advantage in the complicated and depressed market conditions in Kenya today which we have achieved through aggressive restructuring and expansion in the most effective, efficient and newest methods, our position in the market provides powerful leverage to service stakeholders in the most dedicated way.
Our branch in Nairobi also allows us to be close to our customers and attend customer’s needs quickly and guarantee good after sales services. It also ensures that valuable time is saved and down time reduced to a minimum. Further more it makes us understand the local and national markets and so helps to provide our customers with the real time high quality advice and back-up.
Our highly diversified capability and international contacts allows us to ensure that we can respond effectively to new varied opportunities of today’s dynamic markets and inconsequence provide accurate, decisive and real quality information and advice.
Given the uniqueness of every customer no matter how big or small their need is, we serve them with a customer – designed dedications with a constant eye towards the customer’s changing needs to identify and deliver outstanding value. Our customers know that at Bolpak they will receive the highest level of personalized expert service with absolute confidentiality.
Bolpak Trading Company Limited adores quality and attention to detail. To this effect we have set up expansive and lucrative showrooms and office facilities which have enabled us become a standard of success in the motor vehicle industry. Bolpak Trading Company limited has its head office in Mombasa along Moi Avenue. The facility comprises a passenger car showroom and light commercial vehicles showroom with two (2) storage yards.
The Nairobi branch showroom also echoes the same standards and is located on Ngong road, opposite Impala Club. Bolpak offers its customers unparalleled flexibility and investment opportunities in the motor industry. The sales and logistics department knows that customer needs are paramount; therefore the entire process from welcoming the customer to delivering the product has been structured to add value to the customers visit in order to ensure complete satisfaction. Today, customers are familiar and comfortable with the Bolpak brand and know that they are going to receive professional, efficient and accurate services.
Bolpak has earned its unrivalled reputation in the Kenyan motor market as experts in motor vehicles and tractors trade and management through precise and careful monitoring of sales trends and structures coupled with our local and international contacts. This way, we have produced benchmarks for our customers who enjoy and benefit from our economies of scale in the motor industry.
If the seller does not fulfill the agreement to sell the said vehicle, he/she must compensate the buyer an amount equal to twice the amount of the deposit paid. If the buyer does not fulfill the agreement to purchase the said vehicle, the deposit made will not be refunded. If the buyer is unable to get the loan approval for the vehicle, the deposit will be refunded if proper documentation for the non-approval of the loan are provided. Transfer fee of the vehicle is to be borne by the buyer and is not included in the agreed car price. The seller is to hand over spare keys, hand book and other documents related to the said vehicle, upon time of delivery of the car. At the time of the hand over, the seller undertakes to preserve the condition of the vehicle as at the time of sale and with all accessories intact.